Thank you for your interest in our genuine leather products! To help you better understand our offer and answer your questions, we have created a FAQ (Frequently Asked Questions) section. Here are some of the questions frequently asked by our customers:
1 - What distinguishes your genuine leather products?
Our genuine leather products are distinguished by their exceptional quality and artisanal manufacturing, which reflects Moroccan heritage and know-how. Each item we offer requires the intervention of a minimum of 10 skilled craftsmen, each with a unique specialty in the manufacturing process.
Each product is the result of a collective effort, which ensures that each piece is unique, with its own nuances and characteristics. This artisanal approach guarantees not only the quality but also the authenticity of our items, making each product a true masterpiece of Moroccan craftsmanship.
By choosing our products, you not only support talented artisans, but you also invest in genuine leather items that combine aesthetics, durability and tradition.
2 - Do you offer any guarantees on your products?
We offer a 3-year guarantee on each product. If you encounter any problem, do not hesitate to contact us for an exchange or repair.
3 - Can I customize a product?
Yes, we offer a wide range of customization options on all our genuine leather products. Our goal is to allow you to create an item that perfectly meets your tastes and needs.
Customization Options:
- Various Finishes: You have the possibility to choose from different finishes for your items, whether it is for colors, textures or patterns. Every detail can be adjusted to match your personal style.
- Custom Sandals, Babouches and Boots: We are particularly proud of our ability to customize custom sandals, babouches and boots. Whether you have wide feet, narrow feet, or specific needs related to medical conditions, our team of experienced craftsmen can create shoes that perfectly fit the shape of your feet.
- Design Customization: You can also request changes to the designs, such as adding patterns or initials. This allows you to create a truly unique and personal product that reflects you.
4 - What types of leather do you use for your products?
We only use high-quality genuine leather, selected for its durability and texture. Our leathers are sourced from suppliers who respect sustainable and ethical practices, thus ensuring the quality of each item.
5 - Do you offer gift wrapping services?
Yes, we offer a gift wrapping service for all our products. If you would like your item to be carefully wrapped, please do not hesitate to mention it when ordering.
6 - Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number to follow the progress of your package.
7 - Are your products hypoallergenic?
Yes, our genuine leather products are made without harmful chemicals, making them suitable for people with sensitive skin.
8 - Do you ship internationally?
Yes, we ship to several countries around the world. Shipping costs and times vary depending on the destination. Please see our shipping page for more details.
9 - What should I do if I receive a damaged product?
If you receive a damaged product, please contact us immediately with photos of the damage. We will investigate the situation and offer you a solution, whether it is an exchange or a refund.
10 - How do I contact customer service?
You can contact us by email, phone, or through our contact form on the website. We are available to answer your questions and assist you as soon as possible.
11 - Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you are interested in a large order, please feel free to contact us to discuss the details and get a personalized quote.
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